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Sign into your account9 Ways to Work Better With Negative Customers
March 04 2014
In real estate, you can't avoid unhappy or dissatisfied customers. Buyers with wish lists twice the size of their budget and sellers who demand you find a buyer willing to pay more than fair market value create stress for even the best agents.
Here are nine ways to stay upbeat in the face of negativity:
1. Always visualize a large $ stamped on your unhappy customer's forehead.
Your customers pay your bills and feed your family. An unhappy customer may cost you this job and lose you a future referral. A happy customer creates a happy pay day for you.
2. Skip the news before work and listen to music or motivational talks on your way to work.
How you spend the first part of your day influences how the rest of your day unfolds. Don't watch negative newscasts before work. Listening to music that pumps you up or motivational talks prepares you to tackle problem people or situations.
3. Find something to like about every customer.
Maybe your client has great eyebrows or good taste in ties. During unpleasant encounters, keep your focus on the 5% you like about them and your focus off the 95% you dislike.